We welcome you to the Shaman website and thank you for visiting.
We ask that you review the following basic terms that govern the use of the site and the purchasing of products from our site. By using Shaman’s website you agree to follow and be bound by these terms. These terms may be changed from time to time and your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified.
Ownership Rights/Use of Sites Materials
Shaman and/or its worldwide affiliates own all rights, title and interest in and to the sites. Shaman and/or its affiliates own all copyrights for all material on the sites or has a valid right from a third party to use the material on the sites. Shaman and/or its affiliates also own all trademarks, service marks, trade names, logos and domain names used on or in connection with the sites. Any modification or use of the materials from the sites for any purpose not explicitly permitted is a violation of Shaman and/or its affiliates’s copyright and other proprietary rights.
No part of the sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of Shaman.
Disclaimer/Limitation on Liability
Use of and browsing in the sites are at your own risk. Neither Shaman nor its affiliates nor any party representing Shaman in creating, presenting or otherwise affiliated with the sites are liable for any indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use the sites. To the extent permitted by law and without limiting any of the foregoing, everything on the sites is provided to you on as “as is” basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement.
You agree to take full responsibility for all actions performed with your account and password, and are responsible for the protection of your account and password information. Please note that Shaman reserves the right to stop accounts found to be used unlawfully.
Notifications and Communications
You agree to receive notifications at the email address registered with your account regarding orders, registrations, confirmations, product, order total changes, and other information regarding orders.
After placing an order through Shaman , you will receive an email titled “Order Confirmation #(Your Order Confirmation Number)” with details about your order. If you have not received this email within one day of placing an order, please contact Shaman. We will process your order once we have confirmed payment or authorization of payment for your order.
What you can exchange
Shaman unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace any defective items you wish to exchange.
We want you to be fully satisfied y with what you ordered. If something is not right, let us know. If you’re unsatisfied with the fit, quality, color, or size of an item you may exchange it with an item in another size or color. We will gladly replace any item that you’re not completely fully satisfied with.
Please note the following limitations:
# Item must be returned within 30 days from date of delivery
# Items that have been laundered or altered in any way will not be accepted for exchange
# No refund
How to exchange
If you would like to exchange merchandise purchased from the Shaman Online Store for a different size or color please follow these instructions:
# Send back the items you wish to exchange in a box
# You must include a copy of the invoice
# Please provide a brief reason for your dissatisfaction
# Send to the following address:
4239 Anza Street,
San Francisco, Ca 94121
You will be responsible for the return postage plus the new cost of shipment back to you. We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.
Please allow 2-3 weeks for receipt and processing of your exchange.
Thank you so much again for your purchase.